PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organisations and government bodies to develop and deliver market leading exams worldwide.

PeopleCert manages the entire process of examining and certifying individuals in a broad and internationally recognized portfolio of 500 certification programs in areas such as Information Technology, Project Management and Language Learning. It is contracted with 10,000 testing centers worldwide and has 9,000 external partners.

Meeting a Group's average annual growth rate of 40%, it is clear that the Group's monitoring and management needs are growing rapidly.

Business Challenge

Αiming at better organization and optimization of its business processes to better manage and serve its extensive customer network, PeopleCert has sought a modern, international Enterprise Resource Planning (ERP) solution that will operate on Microsoft Azure and will ensure:

Integrated interconnection of all communication and transactions with certification centers, regardless of contact channels or information systems (Passport, Eliss, CRM, Master Data Hub)
Designing and Managing Multi-Compartmentality and Multi-Currency in a common ERP database (7 companies in Greece, England and Turkey)
Managing complex pricing policies within a single ERP solution that responds to existing and future needs of PeopleCert
The homogeneity of the Group's processes, aiming at united monitoring and export of integrated statistics

The solution

To meet the above requirements, PeopleCert chose Data Communication as a trusted partner with long-term experience in implementing relevant projects. The leading ERP solution Microsoft Dynamics NAV - InnovEra on Azure was chosen, implementing the following:

Interfaces with:

MDH, a basis for homogenization and shared management of entity-specific encoding in PeopleCert Group companies to depict consolidated bundled results and ensure the smooth operation of the required interfaces
PASSPORT, International Language Exam & Language Management & Administration System for automated:
B2B International billing
Pricing B2B / B2C LanguageCert
B2B Credit Control
Pricing B2C International
REFUND B2C International number on the website for reference
EliSS, ECDL ECDL Exam ECDL Management & Execution System
CRM Microsoft Dynamics 2016 for wider customer and partner management

The project was based on the international Microsoft Sure Step project implementation methodology that includes all the required services for the implementation of the project.

Benefits

Optimizing the Group financial and commercial processes via a single economic and commercial information
Managing multi-company and multi-currency in a common database, as well as complex pricing policies per zone and country of origin
Full alignment of the Group with International and Greek Accounting Standards
Significant reduction of operating expenses through direct access to data related to the Group's consolidated management
Utilization of all Data Communication best practices in Microsoft Dynamics NAV projects, implemented in multi-company groups or independent companies, fully responding to existing and future needs of the Group

Solutions

Microsoft Dynamics NAV - InnovEra

The Greek localized version of Microsoft Dynamics NAV 2018. Incorporating rich functionality, necessary to meet the best practices of Greek enterprises. For large & mid-sized companies.

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