ICAP Group is a multi-faceted and fast-growing B2B Service Provider, with a leading presence in South East Europe, through 16 companies in Greece, Romania, Bulgaria, Cyprus and Serbia (which also covers the needs in Bosnia & Herzegovina and Montenegro).
With a clear strategy, a customer-centric approach, strong investments and new innovative services, ICAP Group is on a fast-paced track with both organic growth and acquisitions in Greece and abroad.
ICAP Group has 1,100 staff members with the experience and expertise, capabilities and enthusiasm to offer high-quality services to its customers. Additionally, the Group employs more than 2,500 employees on its customer facilities, through the Employment Solutions services.
Today, ICAP Group provides a very wide range of services, grouped into 4 major categories: Credit Risk Services, Marketing and Sales Solutions, Management Consulting and People & Employment Solutions.
Due to the complexity of its business and its multi-partnership architecture, ICAP Group has sought a modern, advanced ERP system that would:
To meet those requirements, ICAP Group addressed to Data Communication relying on its extensive experience of implementing projects on Microsoft platforms. Microsoft Dynamics NAV - InnovEra solution has been chosen for its top business management capabilities and complete alignment with the best international and Greek business practices.
The implementation involved the following subsystems:
At the same time, the system has been connected with other 3rd party systems (Microsoft CRM, Credit Organizer, BI, Payroll) for all 16 subsidiary companies.
ICAP Group has fully exploited Microsoft Dynamics NAV - InnovEra ERP capabilities as a comprehensive business information solution and the main support tool for the Group's Management Reporting.
Briefly, the benefits obtained by the Group were:
The system is expected to give the Organization high added value via the gradual integration of other companies abroad, making Microsoft Dynamics NAV - InnovEra the central point of final concentration, elaboration and analysis of data & information, as well as production of consolidated consolidated financial statements.