Erasitechnis Olympiakos SPF (Olympiakos SFP) is among the largest and oldest Greek sports clubs with a presence since 1925. Whereas football and basketball evolved to professional teams over the years, Olympiakos SPF focuses successfully on the following sports: Men’s Volleyball, Women's Volleyball, Men's Polo, Women's Polo, Swimming, Track & Field, Boxing, Kick Boxing, Taekwondo, Sailing, Table Tennis, Rowing, Wrestling, Kayak, Tennis, Swordfighting.
Oympiakos SFP is the first sports club in Greece to develop a membership program, aiming at the participation of its fans in sport events and is currently the largest club with more than 98,000 members. It has also launched the "Fan’s Card", acquired by more than 50,000 people.
Olympiakos SFP wanted a powerful CRM software to ensure:
To meet the above requirements, Olympiakos SFP chose Data Communication, Microsoft Gold Partner, based on the company’s extensive experience in implementation of complex projects, as well as of integrated, interconnected solutions. The solution selected was Dynamics 365 for Sales (CRM), Microsoft's world-class Customer Relationship Management system, where the following were implemented:
Incorporating a variety of specialized functions and tools, Dynamics 365 (CRM) provides the club the ability to:
Olympiakos SPF benefits now from the following: