Dynamics 365 for Customer Service (CRM)

Cloud-based Customer Service software with a focus on customer management and team collaboration

Make the difference with Microsoft Dynamics 365 for Customer Service (CRM). Built-in intelligence delivers faster, more personalized service, adding value to every interaction, on any device, even on the go.

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Customer Engagement on any channel or device

Deliver the best customer experience based on their terms, through any channel and on any device, managing to strongly engage with them. Simply and smartly route cases from any channel to the right agent for fast resolution.

Fast, personalized service and support with 360° customer view

Make it easy for agents to meet customer expectations via intelligent processes, guiding them to the right action every time. Resolve issues predictively by analyzing data from connected devices, taking action in time, through a single interface.

Customer Insights to turn into action and results

Drive non-stop improvement and reduce costs using AI-powered data and intelligence transforming not only how you provide service but also the complete customer interactions.

Adaptable platform innovation

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.


AI through virtual agents

Free up your agents via automated resolutions for high-value interactions. Agent-facing bots use contextual data about customers and business to make smart and fast recommendations, 24/7. Experience the most powerful AI customer service framework in the market.


Social listening and feedback

Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.

Agile support model

Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.


Fast onboarding and adoption

Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored, 24/7 in-app learning.


Quick adaptation

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.



Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, while safeguarding your data.







Dynamics 365 for Customer Service

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