HERON is a Group of companies engaging in the production, supply and trading of electricity.
Having started its operations in 2000, it is now supported by three large energy Groups. HERON was established by the GEK TERNA Group, which is a leader in energy production from conventional and renewable (RES) sources in Greece and abroad, ENGIE (ex GDF Suez), i.e. the largest independent electricity producer and supplier in the world, entered its list of shareholders in 2009. Moreover, QATAR PETROLEUM (through QPI GAS & POWER OPC.), i.e. yet another global leader in the energy sector, successfully acquired a holding in the share capital of the HERON II power plant in March 2014. It was the first private Group to operate in the Greek liberalized electricity market. It constructed and has successfully operated the first private power plant in Greece since 2004. It then set up a second combined cycle plant in 2009, at the same location.
HERON participates substantially in the National Energy Planning and Programming, its plants using state-of-the-art technology and operating in line with market needs. Thanks to its strong shareholding and production basis, the Group is able to ensure significant and long-term benefits to its customers and partners.
HERON, given the challenges the energy sector faces over the last few years and the rapidly growing demand for energy market liberalization, has sought a modern, international, specialized Customer Relationship Management solution that can effectively address the following challenges:
To meet the above requirements, HERON chose Data Communication (DC) on the basis of its extensive experience in this market.
Energy Dynamics Accelerator, an Integrated Sales, Service & Marketing Management solution dedicated to the Power and Natural Gas industries, has been selected. This solution, developed by DC on the Microsoft Dynamics 365 and Microsoft Dynamics NAV platforms, was distinguished at the IMPACT Bite Awards (2016) for the specialized functionality it provides, while exploiting the structural features of the platform's productivity and innovation as well as best international practices.
Within the framework of the project, the following were implemented: