Data Communication collects and processes data of visitors and users of the website with a view to the proper functioning of the website and the provision of high quality services to its users.
How we collect personal data
Data provision by the user
To the extent permitted, Data Communication collects the personal data you provide us based on your will in the following ways:
- By using web sites, applications, or services of Data Communication (including free trial). This may include: your name (including the company name), address, e-mail address, phone number, your profession or your job title. Data Communication may also ask you to provide additional information about your business and your preferences.
- By placing an order using the Data Communication sites, applications or services. This may include: your name (including the company name), address, contact, (including telephone number and email address), VAT number, Tax office and payment details.
- With the completion of any kind of form, your participation in surveys, posting on blogs, sending comments or messages, participation in competitions or awards, downloading information, such as instructions of use or other versions (including new versions of software applications) or use of the site, applications, or Data Communication services.
- By interacting with Data Communication using social media.
- By sending your contact information to Data Communication when you register to use or to access websites, applications or services available from Data Communication, including registration for newsletters receipts, or subsequent updates of this information by you.
- By communicating with Data Communication offline, for example by phone, fax, SMS, email or mail, meeting with a Data Communication representative, participating in seminars or workshops organized or sponsored by Data Communication.
- Data Communication also collects information about you when you fill in or/and give up any information entered in Data Communication website and/or other online forms and may use this information to contact you to remind you, to complete any outstanding information and/or for marketing purposes.
- Data Communication can improve the personal data collected from you with information it receives from third parties who have the right to share this information. For example, information from credit institutions, search providers or public sources (for example, for customer due diligence purposes), but in any case as permitted by applicable laws.
Automatic collection of personal data
The site, applications (including mobile applications) and Data Communication services may include technology that allows our company to:
- Check specific information from your device or your systems that are directly related to the use of websites, applications, or services from you, to confirm that the websites, applications or Data Communication services are used according to the contracts that have been agreed and for dealing with any problems.
- Receive information about any technical or other issues related to Data Communication website, applications and services.
- Gather information about how you and other users are using the features of the website, applications, and services of Data Communication.
- Collect statistical information about the operating system and environment from which you access Data Communication applications or services.
You can manage your privacy settings in your browser or in Data Communication applications and services (where applicable).
Mobile applications can provide Data Communication information about the use of that application by the user, and the use of applications and services that are accessed using this mobile application. Data Communication can also use this information to provide and improve its own applications or services.
Data Communication may monitor and record communications with you, always upon your briefing, including emails and telephone conversations. The information it collects can then be used for training, quality assurance purposes to capture details of the site, applications and services you purchase from Data Communication or are interested in and for fulfilling its legal obligations.
Cookies & similar technologies
A site's cookies may be:
- Session cookies: temporary cookies that track users on the site, which are deleted when you close your browser.
- Persistent cookies: cookies that allow the site to "remember" who you are, as well as your preferences.
- Required cookies (necessary cookies): These are cookies required to properly operate the websites (e.g., allow you to access secure areas of the website, or to remember what you've placed in your shopping cart).
- Performance cookies & analytics technologies: These are cookies that collect information about how visitors and users use the website in order to improve the way the site works (does not collect information that identifies a visitor or a user) .
- Functionality cookies: These are cookies that allow the website to remember your choices on that site (such as user name, language or region where you are) and provides improved, more personalized functions.
- Web beacons & parameter tracking cookies: They are used to count users who have visited the site after they clicked on an ad, on another site or on e-mail. Internet beacons collect limited information and do not identify specific people.
- You can configure your browser to restrict cookies or even block all cookies if you wish. However, disabling cookies may affect your ability to use specific parts of the site. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, please refer to the website www.allaboutcookies.org.
How we use personal data
Using information by Data Communication
To the extent permitted by applicable law, Data Communication uses your information to:
- Provide any information and services you have requested or applications or services you have ordered.
- Provide, maintain, protect and improve any applications, products, services, and information you have requested from Data Communication
- Manage and support you in using the applications, products and services you have asked
- Manage the relationship with you, such as, for example, customer service and support activities.
- Manage payment for products and services you buy.
- Monitor, measure, improve and protect the site, the content, applications and services provided to you so that you enjoy the best personal user experience.
- Perform testing of the site, its applications, systems and services, and to test and to improve security and performance.
- Provide any information that is required to send you in compliance with applicable regulatory or legal obligations.
- Detect, prevent, investigate, or restore illegal or prohibited activities or protect the legal rights of Data Communication (including relations with regulators and law enforcement agencies for these purposes).
- Contact you to see if you wish to participate in customer research (for example, feedback on the use of applications, products and services of Data Communication).
- Carry out and monitor statistical analysis and benchmarking studies, provided that in such cases the data will be on a centralized basis that will not be associated with you or any other data subject.
- Communicate with you as part of your contractual relationship to inform you about developments, new features and the use of your Data Communication software and services as a customer.
- Provide targeted advertising and marketing actions (including in-product messages) or information that can help you make the best use of your apps and services.
- Provides shared content and services to third parties with whom you have a special relationship, such as social media providers.
Data Communication may share your information with third parties provided that they comply with applicable Greek and European laws on personal data protection.
- Service providers, subcontractors or third parties processing information on behalf of Data Communication (eg Internet service providers and platform).
- Affiliates, including resellers, value-added resellers, independent software vendors that Data Communication is likely to use to provide you with the applications, products, services, and information you've requested or believe to be of interest to you.
- Third parties cooperating with Data Communication to facilitate payment transactions (eg financial institutions).
- Third parties with which you cooperate and have consented to sending information (e.g., social networking sites or other third-party application providers).
- Credit control and anti-fraud services.
- Public and other regulatory authorities to meet legal and regulatory obligations of Data Communication in court proceedings to prevent unlawful or criminal acts.
- Government agencies where reporting is mandatory under current legislation.
Data Communication may share publicly or with third parties non-personal information about the use of the site, its applications, products or services, but this will not include information that may be used to identify the subject of the information.
Use for Marketing purposes
From time to time, Data Communication may use your information to inform you about Data Communications applications, products and services or collaborating businesses that we believe may be of interest to you. Communication with you can be done by telephone, post, SMS or e-mail. If you are a Data Communication customer, you have the right at any time to refuse to receive advertising messages that are not related to the Data Communication products or services you use, by sending an e-mail to [email protected]. If you are not a Data Communication customer, you can choose your communication preferences at the point where you provide your information to the site or by sending an e-mail to [email protected] . You can also unsubscribe from any online marketing action mail using the links provided in your emails sent by Data Communication.
Preservation and security of personal data
Data Communication will retain your personal data during your business relationship with the company and then for as long as it is necessary and relevant for legitimate business purposes and applicable laws and regulations, taking into account your rights as a data subject. Where your personal information is no longer required, it will be destroyed safely by Data Communication (without further notice to you).
Data Communication will keep your information secure by taking appropriate technical and organizational measures against unauthorized or unlawful processing and against accidental loss, destruction or damage.
You must keep the password you have been given safe (or have selected) to access certain areas of the Data Communication website, applications, or services. Data Communication is bound not to share the password with any third party.
Transfers of data outside the European Union
Data Communication takes steps to ensure that your information is on servers within the EU. If data is transferred outside the EU, Data Communication will ensure that non-EU hosting providers implement appropriate measures and controls to protect this information in accordance with applicable data protection laws and regulations. In any case, these transfers are carried out in accordance with the requirements of EU Regulation 2016/679 (General Data Protection Regulation or "GDPR") and are based on the use of the European Commission's rules on transfers of personal data.
Other sites and social media
Technical and Organizational Measures for Data Security
At the beginning of their work relationship, Data Communication employees sign contracts of confidentiality and protection of customer's confidential and personal data.
Data Communication provides its corporate processes with appropriate technical and organizational measures and applies them to IT systems and platforms used to collect, process or use personal data to protect them.
The regulation GDPR provides for you the following rights, with regard to the treatment of your personal data:
- Right of Access: You can request access to your personal data to obtain a copy of your personal data maintained by Data Communication.
- Right of Correction: You can request a correction of your personal data. This allows you to correct any incomplete or inaccurate data that Data Communication has for you.
- Right of Deletion: You may request the deletion of your personal data if there is no reason for Data Communications to continue processing it. This entitlement of yours may in certain circumstances not be possible for specific legal reasons to be communicated to you, as appropriate, at the time of your request.
- Right to Limitation of Processing: You may request a limitation on the processing of your personal data. In particular, you can request Data Communication to stop processing your personal data in the following cases:
(a) if you want to redefine the accuracy of your personal data,
(b) if you believe that the use of your data is abusive, but you do not want to delete your data,
(c) when you want Data Communications to maintain your data, even if it is not necessary anymore, in order to be able to use it in the event of your rights being exercised.
- Right of retaliation: You may object to the use of your data for the processing of which Data Communication is based on its legitimate interest.
- Portability: You may request the transfer of your personal data to you or to third parties. Data Communication will provide you or your third party with your personal data in a widely used, electronically-readable form. Please note that this right applies only to automated information for which you initially provided your consent to Data Communication to use, or whenever it used this information to perform a contract with you.
- Right to withdraw consent You can withdraw your consent at any time in cases where you have already given your consent for processing of your personal data. However, this will not affect the legitimacy of any processing that took place before the withdrawal of your consent.
In the event that you withdraw your consent in any way, Data Communication may not be able to offer you certain products or services. You will be informed about this at the time of your request.
P. Tsaldari & Zaimi 2
We also want you to know that you have the right to file a complaint with the competent Data Protection Authority if you believe that your rights have been affected by the processing of your personal data by Data Communication.