Hyatt Regency Thessaloniki

A 5-star hotel complex in Thessaloniki. Business Unit of Regency Entertainment

The company

Regency Entertainment is one of the leading providers of casino and hosting services in Greece. 
Through the operation of its 3 business units:
•of Regency Casino Mont Parnes (including the casino, the hotel and the cable car at Parnitha)
•of Regency Casino Thessaloniki (luxurious casino in Thessaloniki)
•of Hyatt Regency Thessaloniki (5-star hotel complex in Thessaloniki, accompanied by a state-of-the-art conference center) 
Regency Entertainment offers everyday unique entertainment experiences in a safe and enjoyable environment.
In 2010, the company has excelled internationally with the Quality Commitment Award of the Business Initiative Directions (BID) for business excellence, leadership, marketing, customer service and performance. The particular award recognizes Regency's commitment to excellent results in every aspect of its operation, confirming that the company establishes high quality as an integral part of its operation. 
Regency Entertainment employs 2,500 employees, while its turnover at a Group level amounts to € 170 million.


Business Challenge

In the context of upgrading its IT systems, Regency Entertainment has sought a comprehensive business management solution for the Group's operations. The new system had to:

  • optimize supply chain management processes
  • gather all data of economic interest, generated by the information systems of its two major business units, the Hyatt Regency of Thessaloniki and the Regency Casino Thessaloniki
  • consolidate financial information to produce MIS reporting through a single system
  • to upgrade Management Reporting

The solution

To meet the above requirements, Regency Entertainment addressed Data Communication, based on the company's extensive expertise in the implementation of demanding IT projects. Data Communication responded with Microsoft Dynamics NAV - InnovEra (ERP), its own localized version of Microsoft Dynamics NAV. The solution was opted for top functionality, full compliance to Greek tax legislation, as well as to International and Greek Accounting Standards. 


The project included the implemenatation of the following modules:

  • Financial Management
  • Commercial Management
  • Supply Chain Management
  • Management Information System (MIS)

In addition, the development of :

  • Approval flows for market cycle management  in order to complete the supply chain 
  • Interfaces to gather financial data from all interconnected systems in Microsoft Dynamics NAV / InnovEra (ERP)

In particular, interfaces had been developed to:

  • the existing Payroll program
  • the Hotel management system (Opera)
  • Hyperion's Corporate Performance Management and Business Intelligence (BI) system of Hyatt Regency Thessaloniki
  • Data Entry Service from Retail Points (OTR) in Registry Casino Thessaloniki Microsoft Dynamics NAV



The Group currently enjoys the following:

  • Use of international best practices offered by Microsoft Dynamics NAV
  • Greek best practices offered by DC InnovEra
  • Reduction of the time needed to gather financial data
  • Complexity reduction for all the operators, simply by downloading direct & comprehensive information
  • Consolidated management of fixed asset & accounting records
  • Consolidation of Group's financial results with the corporate commercial policy
  • Transactions speed & security, reduction of waiting time etc.due to meeting particular management & operational needs created at sales points 
  • Rules' & Automated Procedures' Applicance
  • Improved financial & commercial forecasts' accuracy
  • Reduced upgrade costs for the new versions of Microsoft Dynamics NAV
  • Optimization of the overall customer experience


Microsoft Dynamics NAV - InnovEra

The Greek localized version of Microsoft Dynamics NAV 2018. Incorporating rich functionality, necessary to meet the best practices of Greek enterprises. For large & mid-sized companies.


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See how companies in the tourism, entertainment and F&B industry are succeeding with our solutions