Dairy Products Dimitriou S.A.

The company activates in the dairy sector since 1969.

The company

Dairy Products Dimitriou S.A. activates in the dairy sector since 1969. In 2017, reviving the concept of a traditional dairy shop, inaugurated its retail shops, based currently at the areas of Vyronas, Glyfada, Pagkrati, P. Faliro and Holargos. The company constantly enriches its range of products as well as production technologies contributing effectively to its operational upgrade. Moreover, the company has been certified for its Food Safety Management System in accordance with ISO 22000: 2005 and FSSC 22000: 2010 based on HACCP principles, for all production lines, in order to fully ensure its products’ hygiene, safety and quality.

The solution

To meet the above requirements, Dairy Products Dimitriou S.A chose Data Communication’s WinEra ERP integrated to imeRetail, by IME Informatics. WinEra, a modern ERP with extended capabilities, covers the business needs of the company’s headquarters, whereas imeRetail the needs of retail shops. 
The solution offered:
Interconnection and data exchange between headquarters and retail shops
Automation of critical business and accounting processes
Complete monitoring of trade transactions and stock management
Immediate installation and operation
Multi-level security

Business challenge

In the context of expanding its retail shops, Dairy Products Dimitriou S.A asked for a modern, reliable ERP solution that would effectively handle the following challenges:
Complete control of business operation management, both at headquarters and retail shops
Centralized supervision, optimization and complete automation of all business processes
Complete real time monitoring of company’s resources 
Ensuring sensitive business data through a highly reliable security system
Flexibility and scalability to meet future needs
Capability to fully adapt to business needs


The main benefits that Dairy Products Dimitriou S.A now enjoys are:

  • Optimized business operation
  • Optimized overall Sales Management
  • Optimal stocks levels at headquarters and retail shops
  • Enhanced productivity and profitability
  • Reduced operating and management costs
  • Upgraded customer service
  • Direct and comprehensive data insight for making strategic decisions
  • Full users’ coverage with Customer Care 360̊, i.e. high quality, integrated support service



WinEra ERP

An easily adaptable ERP solution for growing businesses.

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Ime Retail

Solution for Retailers, regardless of their business activity and how they operate.

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