Regency Casino Thessaloniki

Luxurious casino in Thessaloniki. Business Unit of Regency Entertainment

Business Challenge

In the context of upgrading its IT systems, Regency Entertainment has sought a comprehensive business management solution for the Group's operations. The new system had to:

  • optimize supply chain management processes
  • gather all data of economic interest, generated by the information systems of its two major business units, the Hyatt Regency of Thessaloniki and the Regency Casino Thessaloniki
  • consolidate financial information to produce MIS reporting through a single system
  • to upgrade Management Reporting

The company

Regency Entertainment is one of the leading providers of casino and hosting services in Greece.


Through the operation of its 3 business units:


  • of Regency Casino Mont Parnes (including the casino, the hotel and the cable car at Parnitha)
  • of Regency Casino Thessaloniki (luxurious casino in Thessaloniki)
  • of Hyatt Regency Thessaloniki (5-star hotel complex in Thessaloniki, accompanied by a state-of-the-art conference center) 

Regency Entertainment offers everyday unique entertainment experiences in a safe and enjoyable environment. In 2010, the company has excelled internationally with the Quality Commitment Award of the Business Initiative Directions (BID) for business excellence, leadership, marketing, customer service and performance. The particular award recognizes Regency's commitment to excellent results in every aspect of its operation, confirming that the company establishes high quality as an integral part of its operation. 


Regency Entertainment employs 2,500 employees, while its turnover at a Group level amounts to € 170 million.

The solution

To meet the above needs, Regency Entertainment addressed to Data Communication relying on its extensive experience and the implementation pf multifaceted IT projects. Microsoft Dynamics NAV- InnovEra (ERP) was selected for its top functionality and full adaptation to the Greek legislation, as well as the International and Greek Accounting Standards. 
Due to the project:

  • The following subsystems were implemented
  1. Economic Management
  2. Commercial Management
  3. Supply Chain Management
  4. Management Information System (MIS)
  • Regulatory flows for market cycle management were developed in order to complete the supply chain
  • Interfaces were developed to gather financial data from all interconnected systems in Microsoft Dynamics NAV - InnovEra (ERP)
  • Specific interfaces were also developed. More specifically with:
  1. the existing Payroll program
  2. the hotel management system (Opera)
  3. Hyperion's Corporate Performance Management and Business Intelligence (BI) system of Hyatt Regency Thessaloniki
  • An interface was developed with Data Entry Service from Retail Points (OTR) in Registry Casino Thessaloniki Microsoft Dynamics NAV

With the release of Dynamics 365 Business Central, Regency Entertainment leverages the upgraded capabilities of Dynamics 365 Business Central - InnovEra. 


The Group currently enjoys the following:

  • Use of international best practices offered by Dynamics 365 Business Central
  • Implementation of Greek best practices offered by DC InnovEra
  • Reduction of the time needed to gather financial data
  • Complexity reduction for all the operators, simply by downloading direct & comprehensive information
  • Consolidated management of fixed asset & accounting records
  • Consolidation of Group's financial results with the corporate commercial policy
  • Transactions speed & security, reduction of waiting time etc.due to meeting particular management & operational needs created at sales points 
  • Rules' & Automated Procedures' Applicance
  • Improved financial & commercial forecasts' accuracy
  • Reduced upgrade costs for the new versions of Dynamics 365 Business Central
  • Optimization of the overall customer experience


ERP | Microsoft Cloud for Business |

Dynamics 365 Business Central - InnovEra

All-in-one SaaS Business Management for Greek enterprises, on cloud & on premise.

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