of Regency Casino Mont Parnes (including the casino, the hotel and the cable car at Parnitha)
of Regency Casino Thessaloniki (luxurious casino in Thessaloniki)
of Hyatt Regency Thessaloniki (5-star hotel complex in Thessaloniki, accompanied by a state-of-the-art conference center)

Regency Entertainment offers everyday unique entertainment experiences in a safe and enjoyable environment. In 2010, the company has excelled internationally with the Quality Commitment Award of the Business Initiative Directions (BID) for business excellence, leadership, marketing, customer service and performance. The particular award recognizes Regency's commitment to excellent results in every aspect of its operation, confirming that the company establishes high quality as an integral part of its operation.

Regency Entertainment employs 2,500 employees, while its turnover at a Group level amounts to € 170 million.

Business Challenge

In the context of upgrading its IT systems, Regency Entertainment has sought a comprehensive business management solution for the Group's operations. The new system had to:

optimize supply chain management processes
gather all data of economic interest, generated by the information systems of its two major business units, the Hyatt Regency of Thessaloniki and the Regency Casino Thessaloniki
consolidate financial information to produce MIS reporting through a single system
to upgrade Management Reporting

The solution

To meet the above needs, Regency Entertainment addressed to Data Communication relying on its extensive experience and the implementation pf multifaceted IT projects. Microsoft Dynamics NAV - InnovEra (ERP) was selected for its top functionality and full adaptation to the Greek legislation, as well as the International and Greek Accounting Standards.
Due to the project:

The following subsystems were implemented

Economic Management
Commercial Management
Supply Chain Management
Management Information System (MIS)

Regulatory flows for market cycle management were developed in order to complete the supply chain
Interfaces were developed to gather financial data from all interconnected systems in Microsoft Dynamics NAV / InnovEra (ERP)
Specific interfaces were also developed. More specifically with:

the existing Payroll program
the hotel management system (Opera)
Hyperion's Corporate Performance Management and Business Intelligence (BI) system of Hyatt Regency Thessaloniki

An interface was developed with Data Entry Service from Retail Points (OTR) in Registry Casino Thessaloniki Microsoft Dynamics NAV

Benefits

The Group currently enjoys the following:

Use of international best practices offered by Microsoft Dynamics NAV
Implementation of Greek best practices offered by DC InnovEra
Reduction of the time needed to gather financial data
Complexity reduction for all the operators, simply by downloading direct & comprehensive information
Consolidated management of fixed asset & accounting records
Consolidation of Group's financial results with the corporate commercial policy
Transactions speed & security, reduction of waiting time etc.due to meeting particular management & operational needs created at sales points
Rules' & Automated Procedures' Applicance
Improved financial & commercial forecasts' accuracy
Reduced upgrade costs for the new versions of Microsoft Dynamics NAV
Optimization of the overall customer experience