AXA Group has currently presence in 64 countries and 166,000 employees serving 107 million customers. Its experience is reflected in a range of products and services tailored to each of its three core business areas: Life Insurance, General Insurance and Capital Management.
Due to constantly increasing competition, the Group needed to respond on time and validly to its customers and partners’ network demands, aiming at:
To meet the above requirements, AXA Group has sought a modern international Customer Relationship Management (CRM) solution that enables the implementation of a well-designed strategy to manage customer-centric relationships, customer service, and the use of state-of-the-art technologies to empower staff and increase productivity. Based on the above, AXA Group chose to cooperate with Data Communication for the implementation of an integrated Microsoft Dynamics 365 CRM solution. Data Communication was selected for its 30+year expertise in the Greek market and its extensive expertise as Microsoft Partner by implementing more than 200+ Microsoft Dynamics projects.
The implementation of the project included:
Briefly, ΑΧΑ Group benefits from: